Question 1

How does the mobile app work without internet?

Accepted Answer

Drillers, helpers, and supervisors log shifts, bit changes, consumable usage, and tool changes directly on the device. The app stores everything locally. When the rig comes back into coverage — camp Wi-Fi, cellular, or starlink — the app syncs automatically and the office dashboard updates in real time. Nothing gets lost. Nothing waits for a Monday-morning re-key.

Question 2

Do I need to be a drilling contractor to use it?

Accepted Answer

No. About half our users are in-house drilling teams at mining companies — running production or exploration rigs for their own operation. They use the operations record, crew and rig tracking, inventory, and reporting. They don't use the customer management or invoicing modules.

Question 3

What about my existing PLOD process — do I have to start over?

Accepted Answer

No. Your existing PLOD fields map onto the shift record almost one-to-one: depth, activity, bit, reason, crew, hours, consumables, sign-off. The mobile app is laid out the way a paper PLOD reads, on purpose. Crews who can fill a paper PLOD can fill a Drill Logs shift. Most teams are running real shifts in the app inside the first week.

Question 4

Can I import data from Excel or our current tool?

Accepted Answer

Yes. CSV import is built in for drilling programs and drill holes — common starting points when you're switching from a workbook. For larger migrations from another platform, we'll do the mapping with you on a working call.

Question 5

Which drilling methods do you support?

Accepted Answer

Diamond and RC, with all the standard core sizes: PQ3, PQWL, HQ3, HQWL, NQ3, NQ2, NQ Coring. Plus RC Drilling, Air Core, RAB, Auger, and Casing Ops. Drilling method and core size are first-class fields on the drill hole, not free-text tags — so reports filter properly and bit life is tracked per method.

Question 6

How long is onboarding?

Accepted Answer

Most teams run their first real shift within the first week. Setup starts on a 30-minute call so we can match the configuration to how you actually run the rig — locations, programs, rigs, crews, activity types, inventory. Typical guided setup is five to ten working days. We don't quote eight to ten weeks.

Question 7

Where is data stored, and who owns it?

Accepted Answer

Your data is yours. Drill Logs runs on managed infrastructure with daily backups; you can export your full record at any time, in CSV or JSON, with no gates. We don't sell or share customer data. Enterprise customers can request specific data residency (Canada, EU, Australia).

Question 8

Do you support multiple languages?

Accepted Answer

English and French at launch — the app, the documentation, and the support team are bilingual. French is fully native, not machine-translated, with proper drilling vocabulary (sondage, foration, programme de forage). Spanish is on the roadmap for Latin American markets if traction follows.

Question 9

How do I migrate from paper PLODs?

Accepted Answer

Most teams cut over one rig at a time. Print one last paper PLOD as a backup, run the next shift in the app, compare the two at end-of-shift. After three or four shifts the paper stops getting filled in — because the digital record is already done. We'll help you plan the cut-over on the demo call.

Security

Hosting and encryption

Access control

Data residency

Reliability

Reporting a vulnerability